Live Stream Latency Explained

What is Latency?

Latency is the delay between your camera capturing an event and the event being displayed to viewers.

Latency Options

SproutVideo provides two different latency options for live streams.

Standard latency is around a 30 second delay. Standard latency is generally preferred for higher quality viewer playback. It also allows for a reconnect window of five minutes following an unexpected disconnect.

Reduced latency is about 15 seconds. However, you lose the ability to reconnect after an unexpected disconnect during a broadcast. Also, this setting could impact playback quality for viewers.

How to Choose Your Latency

When creating your live stream, you will see a drop down menu for latency options under the title. You can only set the latency when creating a new live stream. You cannot adjust the latency after the live stream has been created.

  1. Select the + Create New Live Stream button from the Live page. Create a new live stream

  2. Enter a title for your video and select your latency option using the drop down menu. Select a live stream latency option

NOTE: You cannot change the live stream latency option after creating the live stream. You can only select a latency option when first creating the stream.

Account-Wide Latency Option

You can decide which latency option you prefer and set it as your default delay option. That way, your preferred latency option will already be selected when creating a new live stream.

To set your prefered latency as your Account-Wide default option for new live streams:

  1. Go to your Account Settings page.

  2. Click on the ‘Video Settings’ tab on the lefthand side of the screen. Account-Wide Video Settings

  3. Scroll until you see ‘Default Live Stream Latency’

  4. Select your preferred latency option.
    Live Latency Default

  5. Click ‘Save Video Settings’ at the bottom of the page.

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